The Ministry of Digital Development and the Bank of Russia are working on the possibility of creating a one-stop service on Gosuslugi for unblocking bank cards and accounts, according to Digital Development Minister Maksut Shadaev's response to an inquiry from deputies.
Earlier, deputies proposed placing on the portal a mechanism for submitting applications with automatic monitoring of review deadlines. If a bank does not respond or refuses without stating reasons, the complaint would be automatically sent to the Bank of Russia, Rosfinmonitoring, or the Federal Bailiff Service. Shadaev conceptually supported the initiative and said that it is being worked on jointly with the regulator.
The reason for the legislative activity was a wave of mass blockings: on January 1, 2026, a Central Bank order came into force that doubled the list of signs of suspicious transactions, from six to twelve. In the first three weeks of January, banks blocked from 2 to 3 million cards and accounts of individuals, 7 to 9 times higher than the average monthly figure for 2025. In November 2025, the Central Bank had already acknowledged that banks had gone too far with antifraud measures: there were fewer complaints about fraud, but more unjustified blockings. In March 2026, Bank of Russia Governor Elvira Nabiullina again urged banks to explain blockings proactively, rather than citing legislation.
At the same time, the State Duma is discussing a more radical initiative by deputy Safarov: automated data exchange between banks, the Federal Bailiff Service, and government agencies to lift restrictions in real time, within an hour. Technically, it is significantly more complex, but in terms of potential effect it surpasses the one-stop service on Gosuslugi.
Read more materials on the topic:
- Russians are massively complaining about bank card blockings
- It became known what banks in Russia may block a card for in 2025
- Banks began blocking Russians' accounts for transfers to themselves
