SberBank Online has launched the "Trusted Contact" service, which allows a close person to be connected to verify suspicious banking operations. If the anti-fraud system detects a high risk of fraud, the bank will temporarily suspend the operation.
A bank employee will contact the designated contact and ask them to talk to the client by phone. The task is to find out the reason for the transfer or other operation and understand whether the person is acting on the instructions of fraudsters. The bank uses the information received when deciding on the further fate of the operation, the company said.
The service can be connected for free in the SberBank Online mobile application. To do this, according to the company, you need to open the "Relatives" section, select "Trusted Contact" and specify the desired person.
Sber explained that fraudsters often try to convince the victim not to discuss what is happening with relatives and bank employees. It is expected that the new service will allow a close person to be involved in the verification precisely at such a critical moment.
Tools for protection against fraudsters through trusted persons
"Perviy Tekhnicheskiy" has already told how banks and services are developing the "second hand" mechanism to protect clients. In December 2024, several banks at once launched similar services: T-Bank gave a trusted person the right to reject suspicious operations within 24 hours, and the Bank of Russia recommended systemically important banks to implement such a function at the legislative level.
A similar logic is applied outside the banking sector: "Gosuslugi" launched its own "Trusted Contact", which participates in confirming password recovery — the chosen person makes sure that the account owner acts independently, without pressure from fraudsters. In 2026, Yandex Pay added a similar function: a trusted person can confirm or block transfers above a set limit, and it is impossible to instantly disable the check — changes take effect only after 24 hours.
The general logic of all these tools is the same: fraudsters deliberately isolate the victim and rush them to act, so involving a close person in the process is one of the most effective ways to break this scenario.
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