Deputies from the "New People" faction have appealed to the Head of the Ministry of Digital Development, Maksut Shadaev, with an initiative to introduce automatic recalculation of internet fees in the event of massive failures in the operation of operators' networks.
Currently, in order to receive a recalculation for poor-quality internet, subscribers are required to independently record failures and submit applications to operators. This approach, according to the authors of the appeal, was developed for isolated technical problems and does not take into account large-scale problems affecting many users.
The deputies point out that the existing mechanism is ineffective and unfair. Consumers are forced to pay for services that were not provided in the proper amount, which creates an imbalance in the relationship between subscribers and telecom operators. The document emphasizes that automating the recalculation will restore justice, ensuring the principle of payment only for services actually rendered.
The authors of the appeal urge the minister to consider the possibility of introducing automatic recalculation and instruct the relevant departments of the ministry to develop proposals for amending the rules for the provision of communication services. This innovation, in their opinion, will not only improve the protection of users' rights, but also strengthen confidence in digital services in the country.
Read more on the topic:
It became known which services are available from mobile operators without the Internet
Russians are massively returning to home Internet, the reason is mobile failures
Now on home
The Ministry of Industry and Trade has instructed state corporations to automate factories - UAC is already robotizing workshops in Rudnevo
Certification Progress of Wide-Body Aircraft Estimated at 15%
The SUV is powered by three electric motors
Biomorphic robots from NIIAS are being tested at stations in the south and the Urals
Deputy Svintsov stated that the messenger is interacting with the country's authorities
Soviet "corncobs" are offered for 1.2 to 1.5 million rubles at the start of trading
The National Library of Russia will have to settle for domestic products
Thanks to American modules, communication with the operator remains uninterrupted
The equipment eliminates errors made by humans
The company switched to the Yadro technology stack to improve server management
The complex remained on the KamAZ-6560 chassis and is capable of using two types of anti-aircraft missiles
Over the past 5 years, 140 thousand km of roads have been built and repaired in Russia