Поможет клиентам и фармацевтам: в Сбер ЕАПТЕКЕ создали информационный центр на базе GigaChat

Customer question response is generated automatically

The Digital Pharmacist Assistant has been integrated into Sber EAPTEKA's contact center. It was developed by the Sberbank Health Industry Center based on the GigaChat neural network. This was reported by the bank's press service.

The service will help pharmacy customers. They will be able to select medications, learn about their dosage schedule, contraindications, and side effects.

The implementation of the GigaChat API in the work of Sber's health industry companies is a crucial direction in the development of artificial intelligence skills being developed in our center. We are confident that the use of large language models is the most promising way to improve the quality and speed of our work for the benefit of people.
SberBank Press Service

The answer to the question is generated automatically. An operator checks it for accuracy and sends it to the client. The service will reduce the workload on contact center employees and reduce the waiting time for a pharmacist's response.

Earlier, www1.ru reported that Sber and Sibur will develop a neural network for import substitution of production equipment.

Read materials on the topic:

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Sources
SberBank

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