Starting October 1, 2025, Ozon is changing the rules for product returns under the FBS (Fulfillment by Seller) model. Now, canceled or returned items without claims are automatically sent to the marketplace's warehouses for resale.
Damaged items are returned to the seller only when a self-pickup is arranged. Manual collection of goods is possible 30 days after acceptance at the warehouse. Exceptions apply to jewelry, hazardous, and custom-made goods.
The company explains the changes as a way to speed up resale and reduce logistics costs. Business representatives express concerns: the new rules may lead to a loss of control over the quality of returns, increased costs, and negative customer reviews.
I am absolutely not ready for resale through Ozon warehouses. Since I am being deprived of the opportunity to receive canceled goods from October 1, I plan to stop trading on Ozon.
Experts note the advantages of the scheme—accelerated processing of returns and increased turnover of goods—but warn of risks: damaged goods may reach the buyer, storage and logistics costs will increase, and small and medium-sized businesses will lose flexibility. Lawyers emphasize that the scheme is legal only if the terms are clearly agreed upon with the seller and may cause claims if the rules are unilaterally changed.
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