Aeroflot is launching a pilot version of a chatbot using generative artificial intelligence for customer service. You can interact with the digital assistant directly from the airline's website homepage. A special feature of the chatbot is its ability to constantly learn and improve through AI integration, which allows it to gradually improve the quality of service.
The chatbot can already help customers with selecting airline tickets and additional services, clarifying the possibility of online refunds, providing information on flight status and schedules, as well as registering for the Aeroflot Bonus program and submitting requests to the airline. Questions related to the transportation of sports equipment or ordering a bassinet for an infant can also be resolved by the chatbot through access to the site's knowledge base.
The pilot version will be refined, and the functionality will be expanded. Users will be able to actively participate in training the chatbot, as each request improves the accuracy of its responses. In the future, it is planned to integrate the chatbot into the airline's mobile application for Android.
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