Aeroflot is launching a pilot version of a chatbot using generative artificial intelligence for customer service. You can interact with the digital assistant directly from the main page of the airline's website. A special feature of the chatbot is its ability to constantly learn and improve through AI integration, which allows it to gradually improve the quality of service.
The chatbot can already help customers with the selection of air tickets and additional services, clarification of the possibility of online refunds, information on flight status and schedules, as well as registration in the Aeroflot Bonus program and submitting applications to the airline. Questions related to the transportation of sports equipment or ordering a cradle for a baby can also be resolved by the chatbot due to access to the site's knowledge base.
The pilot version will be finalized, and the functionality will be expanded. Users will be able to actively participate in training the chatbot, as each request improves the accuracy of its responses. In the future, it is planned to integrate the chatbot into the airline's mobile application for Android.
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