Banks to Add Fraud Reporting Feature to Mobile Apps Starting October 1

Starting October 1, major Russian banks will add the ability to report fraudulent transfers to their mobile applications. This was announced by Anton Nemkin, a member of the State Duma Committee on Information Policy and Federal Coordinator of the "Digital Russia" project.

According to him, the innovation creates a unified and convenient communication channel between the client, the bank, and law enforcement agencies. Now, victims will be able to file a report directly in the application, without having to visit a branch or engage in lengthy communication with the call center. This speeds up the bank's response and increases the chances of a successful investigation.

The new rules also concern the interaction of banks with the regulator and the police. If a request is received from law enforcement agencies, the client will be able to confirm through the application that the transaction was made under duress from fraudsters. This mechanism provides a transparent and documented record of the circumstances of the case, which is especially important for protecting the rights of citizens.

Special attention is paid to transfers from digital cards — one of the popular methods of fraud. Now, banks are required to accept applications regardless of whether the victim is their client.

Nemkin emphasized that the measures are in line with the Bank of Russia's strategy to improve the security of the financial system.

This initiative will allow Russians to respond promptly to financial threats, minimize losses, and increase confidence in digital banking services, making the system safer and more transparent.

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