Sber continues to introduce generative artificial intelligence into its voice assistants, allowing them not only to conduct dialogue, but also to analyze the tone and emotions of the interlocutor.
The innovation has already led to a 25 percent increase in users' willingness to communicate with AI, and has reduced the number of requests to switch to a live operator.
The technology has also been adapted for children - the voice of SberKot now offers options geared towards a younger audience. In the future, the company plans to introduce the ability to customize the assistant's voices, including the choice of timbre and manner of speech, which will make the interaction even more personalized.
Sber emphasizes that their goal is not to replace humans, but to improve the user experience. Modern solutions help make familiar processes more convenient and faster, which has a positive effect on interaction with customers.
