Mintsifry has prepared new requirements for telecom operators' work, which should enhance user protection from fraudsters and unwanted calls. The changes will affect several areas at once: children's SIM cards, corporate numbers, mass and automated calls.

One of the new directions is the rules for children's SIM cards. For numbers registered to children under 18, additional restrictions are proposed by default: prohibiting international calls and roaming, blocking advertising mailings, and providing free protection services.

However, some restrictions can be lifted at the initiative of the number owner.

The changes will also affect corporate clients. If updated data about a legal entity or individual entrepreneur appears in the Unified Identification and Authentication System, the operator may temporarily suspend telecommunication services until re-verification. Such verification should take no more than one day.

Separate rules are proposed for mass and automated calls. A subscriber will be able to complain to the operator if they believe that a robotic or mass call does not correspond to the stated purpose.

After such a complaint, the operator must immediately stop delivering such calls to that user. Exceptions will be calls from government agencies, banks, and other notifications provided by law.

In addition, before a mass call, the subscriber must receive a notification. It must indicate who initiated the call, what category the call belongs to, on what grounds it is being made, and also inform about the right to complain to the operator. Moreover, the notification must arrive before the phone starts ringing.

According to the project developers' estimates, the market participants' costs for fulfilling the new requirements over six years after the document comes into force will range from 300 million to 3 billion rubles. If the changes are adopted, they will come into effect on March 1, 2027, and remain valid until December 31, 2030.

The customer of the call will be responsible for paying for notifications about mass calls. Mintsifry clarified that this applies, in particular, to bank notifications about suspicious transactions. Such calls must be made based on an agreement between the credit institution and the client.

Telecom operators note that some of the new requirements have already been implemented. MegaFon reported that some measures will only require minor adjustments, while others will require changes in processes and additional investments.

T2 stated that they are currently evaluating the proposed changes in conjunction with business units. VimpelCom believes that the mechanism for regulating mass calls requires further refinement, especially when it comes to distinguishing between legitimate informing and fraud.