Rostelecom has expanded its customer support channels and introduced bots for different categories of users. Rostelecom Support has been created for individuals, and Rostelecom Business Support for businesses. Through them, subscribers can find out information about tariffs and services, as well as perform a number of standard operations in the chat.
To start using the bot, you need to be identified by phone number and personal account number - the company does not request any additional data.
The following functions are noticeable inside the chatbot: payment of bills, change of tariff plan, connection of additional services and obtaining reference information.
Rostelecom explained that this format is needed so that the client can get help where it is more convenient for him. At the same time, traditional methods of communication remain - you can contact support through your personal account on the website, mobile application or by calling the hotline.