The Central Bank of Russia has announced its decision to publish a ranking (ordered list) of credit institutions by the number of justified complaints about lending twice a year. Previously, it was planned to release the ranking once a year.
The regulator's press service noted that the new format will allow consumers to quickly receive up-to-date information about the quality of banking services and make more informed decisions when choosing a bank. The first semi-annual ranking has already been published for the period of January — June 2025.
The ranking includes banks with a retail loan portfolio that have received more than one justified complaint. The organization's position is calculated for every 100,000 loan agreements.
At the same time, the status of the bank — systemically important or other — and the size of the client base (more than 5 million loan agreements or less) are taken into account.