Russian low-cost airline Pobeda has decided to help its customers and launched a new Telegram bot named Vitya in addition to the support service.
According to the airline's press service, the chatbot is the company's own development. Vitya accepts two types of messages: text and voice.
For it, Pobeda's specialists processed more than 5 thousand of the most frequent questions from customers, prepared answers to them and uploaded them to the database. The latter is promised to be regularly updated with relevant information.
Vitya's bot assistance is free, unlike the support service, which Pobeda's customers contacted before its appearance. Its services cost customers 70 rubles per minute, even if customers were on hold when calling. However, the airline's paid support service still continues to operate and can also solve the client's problem.