The Moscow Arbitration Court supported MTS and VimpelCom in a dispute with the microfinance organization (MFO) "Srochno Dengi". The company demanded a recalculation of fees for call labeling and mass automated calls, which operators began charging from October 2025. The lawsuit against MegaFon has not yet been heard.
The MFO insisted that it had not entered into separate agreements for such services. The operators posted public offers on their websites: agreement with the new terms was considered valid if the client continued to use communication services, topped up their account, or logged into their personal account. The court ruled that the organization was aware of the rules and effectively accepted them.
Separately, the court in the case with VimpelCom indicated that the company did not pay three times for one call. Money was debited for three different services: the call itself, its classification as mass and automated, and labeling. On average, labeling one call attempt costs businesses approximately 30 kopecks.
MTS stated that the client could refuse mass calls by disabling the "Auto-secretary" service, and refuse labeling by submitting a separate application. The court found that the operators acted within the framework of the new rules for telephone communications.
SRO "MiR" considers charges for mass calls a controversial practice: businesses cannot check the volume of the service in advance and understand why a specific call was classified as mass by the operator. Lawyers expect new lawsuits, as labeling and regulation of calls have affected companies that actively communicate with clients by phone.