"Aeroflot" has temporarily limited passenger and baggage check-in, ticket issuance and refunds due to a failure in the "Leonardo" booking system ("Sirena-Travel"). The carrier's press service said that the service is doing everything possible to restore normal operation as soon as possible.
The airline "Pobeda" faced a similar problem. Currently, passengers at airports are being registered manually.
The Rostec State Corporation clarified that after the failure in "Leonardo", an operational headquarters began work. Specialists from Rosaviatsia and the Ministry of Transport, together with airports and airlines, began working to minimize the impact of the difficulties in the Leonardo booking system on the flight schedule.
For example, where possible, a manual method of registering citizens for flights is carried out, and other response measures are taken.
The reason for the failure in the Leonardo booking system was problems on the provider's side.
Failures are recorded in the operation of the network infrastructure, problems on the provider's side — the company "Sirena Travel".
Alexander Nazarov, Deputy General Director of Rostec, noted that "Leonardo" provides a high level of security. All data in the system is fully localized and meets the strict requirements of regulators.