"Russian Post" is introducing digital technologies to facilitate the delivery of pensions and social benefits. Now, in their personal account on the website, customers can monitor accruals, order repeat delivery, and find out the current status of payments.
At the contact center, pensioners can get advice, find out the payment schedule, or order a repeat delivery without leaving their home.
The Post Office serves all settlements in Russia, including remote villages. Even a single pensioner in a hard-to-reach area will receive payments on time.
Earlier, "Russian Post" improved the service and made it more convenient for customers. The introduction of modern technologies has significantly reduced the time for receiving parcels. Now, using QR codes, customers can pick up their shipments three times faster than before, when identity verification by documents was required.
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